01
Why email is required
Email is how your centre reaches people: staff invitations, family notices, invoices, reminders and safety alerts all go out on it. Nothing is created when you invite a member of staff until your email works, so a new person never waits on a message that cannot be sent.
Every email carries your centre's own name, colours and logo. Nothing goes out in another centre's name or XTutio's.
02
Two ways to connect
Your own domain: connect your own Resend account and a domain you have verified there. Mail goes out from your domain, and your staff mailboxes live on it.
The platform's email: choose to use XTutio's, and your centre sends from its own address under the platform's mail domain. There is nothing to set up at a provider, and use is metered to your centre.
- Open Integrations (/admin/integrations) and choose Email.
- Pick your own account, or use the platform's.
- For your own account, enter your Resend key and your sending domain.
- Save. Saving runs a test, and the setup checklist's email step passes only while that test passes.
03
If something stops working
If a later test fails, the email step goes back to Needed and your setup page says so, because a dead key otherwise looks exactly like nobody writing back.
Bounced addresses and people who opt out of promotions are kept on a list per centre. Admins can see it, and lift an entry with a reason, at Suppressions (/admin/comms/suppressions).
