Help for families

Getting started in the parent app

How to sign in, what you see on Home, and where everything else lives in the menu.

Adding and looking after your children

Add a child to your family, give them their own login, and reset their password if they forget it.

Phones, tablets and installing the app

The portal works in any up-to-date browser, and you can install it on your home screen like an app.

Getting help from your centre

Find an answer in the help centre, message the front desk, or email and phone your centre.

The family calendar

See every child's lessons, homework and exams together, add your own items, and sync it to your phone.

Exam dates

Add your children's school exams so they, you and their tutor can plan for them.

Seeing your child's lessons

Find upcoming lessons, past lessons and the tutor's notes for each of your children.

Moving or cancelling a lesson

Move a lesson to a time the tutor is free, or cancel it, and see exactly what it costs before you confirm.

Adding files to a lesson for the tutor

Add homework sheets, notes or a school notice to one of your child's lessons so the tutor sees it before or during the lesson.

Joining a group class

Browse your centre's weekly group classes, see the price, take a seat or join the waitlist.

Cancelling one child's place in a group class

When your child cannot come to one week of a group lesson, cancel just their place and see the cost first.

Keeping your time for next term

Read your child's progress review and keep the same lesson time for next term with one tap.

Joining the waitlist

Tell the centre what time suits you and get offered it when one comes up.

Booking a time that has opened up

Your centre may offer you a lesson time that has just come free. Here is how to book it.

Booking a lesson yourself

If your centre allows it, ask for an extra lesson or a trial lesson in an open time, and the tutor confirms it.

Messaging your child's tutor or the centre

Send a note to your child's tutor or the centre from Messages, and read their replies in the same place.

Notices from your centre

Read notices your centre posts in the app, such as closures or cancelled lessons, and pin or close them.

Notifications and unsubscribing

Choose which reminders and alerts you get, and how to stop promotional emails and texts.

Phone notifications

Get lesson reminders, lesson changes, notices and new messages as notifications on your phone.

Telling your centre how it is going

Answer the quick check-in, rate a lesson, and know who reads what you write.

What your family's plan includes

What comes with your tutoring at no extra cost, and how to add more for your children.

Your invoices and paying them

Find your tuition invoices, see what each one is for, and pay from your portal.

Setting up direct debit

Save your bank account so you can pay invoices and add money to your account by direct debit.

Your prepaid account

If your centre uses a prepaid account, see how many lessons you have paid for, add money, and read your statement.

Cancelling a lesson and what it costs

Cancel a lesson from your portal, see exactly what it costs before you confirm, and book a makeup.

Lesson packs

If your centre sells lesson packs, see how many credits are left, ask for more, or ask for a refund.

Referring a friend

Share your link with a friend, and both families get credit when they start lessons.

Using a promo code

If your centre gives you a promo code, enter it on the enrolment form or ask your centre to apply it.

Joining your child's online lesson

How your child joins an online lesson, what you can do in the room, and what is and is not recorded.

Home lessons and the code of conduct

Read and accept your centre's code of conduct for lessons at home, and what to expect on the day.

Keeping your home details up to date

Add or correct your address for home lessons, tell the tutor how to get in, and tick off the first-visit list.

The Bookshelf

Lessons, worksheets and practice exams your child can read in the app, and what is open or locked.

Training for families

Short guides from your centre that help you support your child's learning at home.

Reading your child's end-of-term report

Where to find your child's end-of-term report, what it covers, and how to print it or save it as a PDF.

Your child's page

Everything about one child in one place, including their lessons, homework, games and levels.

Following your child's homework

See what each child has been set, what they handed in, and how it was marked.

Your child's termly progress review

Read the short review your child's tutor writes near the end of each term, and answer any offer for next term.

Trouble signing in

Reset your password, understand the sign-in messages, and get back in if you use two-step sign-in.

Your child's own mobile and email

Give the centre your child's own mobile or email so they can be reached about a closure or a safety matter.

Signing the enrolment agreement

Read your centre's enrolment agreement, tick the consents and accept it in the portal.

How your centre keeps your child safe

The Safety centre, parental controls, and the page that explains your centre's own safety settings.

Reporting a concern

Tell your centre's safety lead about something that worries you, from inside the parent app.

Recordings and photos

Choose whether your centre may use photos of each child, and what happens if your centre records online lessons.

Privacy and your family's data

Ask for a copy of what your centre stores about your family, and how to delete your own account.