Help for staff

Family feedback and the Google review ask

Read how families feel, follow up unhappy answers, see lesson ratings by tutor, and optionally ask happy families for a Google review.

Re-enrolment for next term

Offer each family their usual time for next term with their progress review, see who has kept it, and book the lessons.

The waitlist

Keep families waiting for a full time, and offer a freed time to the family who has waited longest and suits it.

New families, win-back and loyalty

Watch each new family's first six weeks, send a personal note to families who stopped, and thank long-standing families with bonus credit.

The family referral offer

Run a refer-a-friend offer where both families get account credit, set its numbers, and check referrals that were flagged.

The tutor pulse

A short, anonymous check-in once a term for tutors and staff about the centre, with results shown only as totals.

Tutor referrals

Tutors and staff refer someone for a job, and earn a bonus once the new tutor has taught enough lessons.

Leavers and exit surveys

Record why a family leaves, ask a departing tutor why they are going, and see the reasons over time on the Leavers page.

Pack reminders, plan suggestions and free assessments

Remind parents when a pack is running low, show parents a priced suggestion when a child keeps reaching for something not on their plan, and offer a free first assessment.

The enquiry button for your website

Put an Enquire button on your own website that opens your enrolment form, with each enquiry marked From your website.

Last-minute openings

Find your tutors' open times in the coming days and offer them to suitable families, who can book with one tap.

Automations

Set up "when this happens, do that" rules, such as a task when an enquiry has waited a day, starting from ready-made recipes.