Forward shortcuts
Set up one-tap forward buttons, such as "send to accounts", for everyone at your centre.
Updated 18 October 2026
Why this exists
Typing or looking up the accounts or enrolments address every time you pass a message on is slow and invites mistakes. As an admin, you set up forward shortcuts once and every staff member gets one-tap buttons for your team addresses. Messages reach the right team without anyone remembering an address.
Forward shortcuts are buttons that appear when someone forwards a message, so sending a message on to a team address is one tap.
Before you start
You need the settings.edit permission. Your centre's list starts empty.
Set them up
- Open the Centre overview.
- Find the Forward shortcuts card.
- Add a name and an address for each shortcut, for example "Accounts" and your accounts address.
- Press Save shortcuts.
Use them
- Open a conversation in Mail and press Forward.
- Choose a shortcut under Forward to a team, or type any address.
- Add a note above the forwarded message if you like, and send.