Answering booking requests

Why this exists

When your centre lets families book lessons online, you decide whether they can book you and when. Every booking waits for your answer, so a lesson never appears in your week without you agreeing to it.

Let families book you

1. Open Settings > Families can book me. You only see it when your centre lets families book.
2. Tick Families can book me.
3. For each day you offer, press Add a time and set the start and finish. You can add up to three times a day.
4. Press Save.

Families only see times that are inside these hours and also inside your availability, with your other lessons and leave already taken out. It is off until you switch it on. Someone who manages lessons can also change it for you on your page.

Choose how you take bookings

On the same page:

• Last-minute bookings: your centre sets how close to the start a booking counts as last-minute. Inside that time you can take any booking, online lessons only, lessons at the centre only at a campus where you already teach that day, or none.
• Only book me at a campus where I'm already teaching that day: for every booking at the centre. Online lessons are not affected.
• Fit bookings around my lessons: I don't mind gaps (any time in your hours), Back to back only (right before or after one of your lessons), or Allow a short gap of up to the minutes you choose. Your lessons in Teachworks count, the centre's gap around each lesson does not count as a gap, and at the centre a booking must be at the same campus as the lesson it sits next to. On a day with no lessons, families see no times for you.

Families only see times that fit. When some times are left out because of a tutor's choice, the booking page says so in a sentence.

Answer a request

1. When a family asks, you get a notice and an email. Open Home > Booking requests.
2. Under Waiting for an answer, check the child, the lesson, the time and where it is.
3. Press Accept to book it. The usual checks run again first, and the family is told.
4. Or press Decline, write a short reason for the family if you like, and press Decline and tell the family.

Each request shows when it must be answered by. If nobody answers by then, it is declined for you and the family is told.

Good to know

• While a request waits, its time is held, so nobody else can book you then.
• If the time now clashes with another lesson, Accept says so. Decline it so the family can pick another time.
• The family sees exactly the reason you write. Keep it short and leave out anything private.
• You get a reminder the day before each lesson a family booked, in the app and by email.
• Nothing is charged when you accept. The lesson is charged like any other once it is taught.

Related

• Letting families book lessons
• Booking a lesson yourself (for parents)