The message log
See every email and text the portal sent for your centre, and whether each one went.
Updated 18 October 2026
Why this exists
When a parent says they never got the reminder or the invoice, guessing does not help anyone. The message log shows every email and text the portal sent for your centre and whether it went or failed. You can answer the family with facts in a minute.
The message log answers "did that email or text go?" It lists every email and text the portal sent for your centre: reminders, invoices, notices, broadcasts and the rest.
Before you start
You need an admin role and the communications.broadcast permission. You see your own centre's messages only.
Read the log
- Open People > Message log.
- Choose Emails or Texts.
- Search by subject (emails) or by the text or number (texts), then press Search.
- Each row shows when it went and whether it was Sent or Failed. Texts also show texts Received, including STOP replies.
- Use Newer and Older to page through.
Good to know
- Email addresses are not stored in the log, so an email row shows the subject and the address's domain only.
- Phone numbers are shown partly hidden.
- A bounced email or a STOP reply puts the address on People > Unsubscribes and bounces, where you can see why nothing more is sent there.
- Logging starts from the first message sent, so an empty log on a new centre is normal.